Terms of Service

Shipping, software, refunds, warranty and reseller terms for DZEN Tech equipment and software.

Shipping

• Dispatch within 1–2 working days after the equipment is prepared; preparation takes 1–7 working days — contact management for precise dates.
• Delivery by DHL takes about 5–14 working days; delays may occur.
• You receive a shipment confirmation by email; the tracking number activates within 24 hours (track at ship24.com).
• Customs, duties and taxes are the customer’s responsibility.

Software

Software purchases are non-refundable. Licences are transferable but require access to the original device — transfer a licence before reinstalling the OS or wiping the device. We do not deactivate licences. A completely damaged device qualifies for a discounted licence replacement.

Refunds

Because all our equipment is custom-fabricated, returns are not accepted. Defective equipment qualifies for free replacement parts if reported within 14 days of receipt. Digital goods are non-refundable.

Warranty

• 360 booth engine: 1 year — free replacement parts for platform failures (sticks and plastic clamps excluded).
• Triangle Light: 6 months.
• MixUp and Bullet Time: 1 year.
• Mechanical damage is not covered.

Liability

DZEN Tech is not liable for personal injury sustained by employees, guests or others during use.

Resellers

Technical support and software updates are tied to the original purchaser’s contact details. A new owner seeking registered-contact status pays 50% of the current software price.

Questions about these terms? Contact us.