Troubleshooting
This section helps diagnose problems with MixUp. For first-install issues, start with Troubleshooting the first run.
How to approach a problem
Section titled “How to approach a problem”- Read the on-screen message. MixUp’s errors are specific (wrong camera, arm not homed, wrong cloud path) — the message usually points at the cause.
- Check the relevant status window. Camera settings show camera status; the Glambot State Window shows the arm; the cloud uploader shows upload status.
- Check the logs if the screen isn’t enough — see Reading the logs.
- Isolate the area — camera/hardware vs sharing/services — and use the matching page below.
Jump to your area
Section titled “Jump to your area”- Error reference — a lookup of common messages, what each means, and how to fix it.
- Reading the logs — where logs live and how to tell a real fault from harmless noise.
- Camera problems → Cameras and first-run troubleshooting.
- GlamBot problems → Connect & home the arm.
- Sharing problems → Cloud uploader setup.
Getting help
Section titled “Getting help”If you can’t resolve it, contact DzenTech support: support@dzentech.store. Include the MixUp version, what you were doing, the exact message, and the day’s log file.